1. Who you are buying from
PursuitLane subscriptions are billed by Zyphon Solutions Private Limited (CIN U62099TS2026PTC219703), registered office: P.No. 20, Road No. 1, Chitraseema Colony, Vanastalipuram, Hayathnagar, Hyderabad – 500070, Telangana, India.
2. Cancelling your subscription
You can cancel at any time from the billing settings in your dashboard, or by emailing us from the address on your account. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and you are not charged again.
There are no cancellation fees, and you do not need to give a reason. Your data remains available on the free tier after a paid plan ends, subject to the free tier's limits.
3. Recurring payments
Paid plans renew automatically until cancelled. If you pay through a recurring mandate such as UPI AutoPay, cancelling the subscription stops future charges, and you can additionally revoke the mandate in your payment app.
If a renewal is charged after you completed a cancellation, tell us — that is our error and we refund it in full.
4. When we refund
We refund in full: duplicate or double charges, charges after a completed cancellation, billing errors on our side, and payments where the plan was never activated on your account.
Beyond those cases, fees for time already elapsed are non-refundable and we do not prorate partially used billing periods — except where applicable law gives you a right we cannot exclude.
If something went wrong with the service itself, write to us anyway. We would rather fix it or make it right than point at a policy page.
5. How refunds are paid
Approved refunds go back to the original payment method through the payment provider that processed the charge. We initiate them within 2 business days of approval; banks and card networks typically take 5–7 business days to show the credit, and international cards can take longer.
Refunds cannot be redirected to a different card, account, or wallet than the one that paid.
6. Raising a billing dispute
Email support@pursuitlane.com from the address on your account with the payment reference from your receipt or bank statement. We acknowledge within 48 hours.
If you are not satisfied with the resolution, escalate to the grievance contact listed on our Contact page.